Privacy Policy

Effective Date: April 1, 2026

At KINETIX, we are committed to protecting your privacy and handling your personal information with the highest level of integrity. This policy outlines how KINETIX collects, uses, stores, and discloses your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP).

To provide specialist recovery and vocational consulting, I collect personal and health-related information, including:

• Contact Details: Name, address, email, and phone number.
• Support Context: Details regarding your recovery journey, addiction history, mental health challenges, and vocational goals.
• Funding Details: NDIS participant numbers, Plan Manager contact information, or private billing details.
• Engagement Records: Session notes, service agreements, and correspondence.

Information is collected solely to:

• Provide tailored 1:1 recovery and vocational consulting services.
• Process NDIS billing and administrative requirements.
• Ensure your safety and meet professional ethical standards.
• Communicate updates regarding your appointments or service delivery.

As a 1:1 online practice, KINETIX prioritises digital security:

Session Privacy

• All Telehealth sessions are conducted via secure, encrypted platforms.

Data Storage

• Your digital records are stored in password-protected, Australian-based cloud storage that meets industry security standards.

Client Responsibility

• Clients are responsible for ensuring they are in a private and secure location during online sessions to maintain their own confidentiality.

Your information is strictly confidential. It will only be shared under the following circumstances:

With Consent

• To share progress reports with your NDIS Plan Manager or a prospective employer (specifically for vocational support).

Legal Requirement

• If subpoenaed by a court of law.

Safety/Duty of Care

• If there is a serious and imminent risk of harm to yourself or others, I am ethically and legally bound to contact emergency services or relevant authorities.

The KINETIX website may contain links to external resources (such as NDIS or mental health tools). I am not responsible for the privacy practices of these external sites.

You have the right to access the personal information KINETIX holds about you. If you believe any information is inaccurate or out of date, please contact me directly at hello@kinetixsupport.com.au to request a correction.

KINETIX provides scheduled consulting and is not an emergency service. In the event of a crisis, please contact:

• Emergency Services: 000
• Lifeline: 13 11 14
• DirectLine (AOD Support): 1800 888 236