Last updated: 15 September 2026
KINETIX Capacity Building respects your privacy and is committed to protecting your personal, sensitive and health information.
This Privacy Policy explains:
About KINETIX
KINETIX Capacity Building provides counselling and capacity-building mentoring to private-pay clients and eligible self-managed and plan-managed NDIS participants.
KINETIX is an unregistered NDIS provider and follows the NDIS Code of Conduct when providing NDIS-funded supports.
Business name: KINETIX Capacity Building
ABN: 54 545 314 942
Email: hello@kinetixsupport.com.au
Phone: 03 8714 3450
SMS: 0468 479 005
Website: www.kinetixsupport.com.au
Postal address: Available upon request
Privacy laws and standards
KINETIX handles personal and health information in accordance with applicable privacy requirements, including:
The Victorian Health Records Act applies to health and disability information handled by private providers and sole practitioners, regardless of business size.
Information we may collect
The information collected depends on your relationship with KINETIX and the services you request.
KINETIX may collect:
KINETIX does not generally require complete medical histories or unrelated personal information. We aim to collect only information reasonably necessary to provide safe and appropriate services or meet our obligations.
How information is collected
Information may be collected:
Where practical, KINETIX will collect information directly from you.
If information is received from another person, we will take reasonable steps to ensure you are aware of the collection where required.
Why information is collected
KINETIX may collect, use and hold information to:
If required information is not provided, KINETIX may be unable to assess an enquiry, safely provide a service, process an invoice or meet an applicable legal obligation.
Remaining anonymous or using a pseudonym
You may make a general enquiry or provide anonymous feedback without identifying yourself where this is lawful and practical.
KINETIX will usually need your correct identity and relevant personal information before providing counselling, mentoring or NDIS-funded services.
Anonymous complaints are accepted, although anonymity may limit our ability to investigate the matter or provide you with an outcome.
Consent
KINETIX aims to ensure consent is informed, voluntary, current and understood.
You may:
Withdrawing consent does not affect actions already taken with your permission. It may affect whether KINETIX can continue providing a particular service.
Health and other sensitive information will only be collected where reasonably necessary and with consent, or where collection is otherwise permitted or required by law.
A family member, carer or support person does not automatically have authority to make decisions or access information for an adult client. KINETIX may request evidence of guardianship, nomination or another form of legal authority.
For a young person, privacy, consent and access decisions will be managed according to their capacity, age, safety, applicable law and the authority of the parent or guardian.
When information may be used or shared
KINETIX will generally use or share information for the purpose for which it was collected.
Information may be shared:
Only information reasonably necessary for the relevant purpose will be shared.
NDIS information
For NDIS-funded services, information may be shared with an authorised:
This may occur for purposes such as:
Where consent is required, KINETIX will record who is authorised, what information may be shared, the purpose of sharing and any limits you have requested.
Service providers and overseas information handling
KINETIX uses third-party services to support functions such as:
Some service providers may process or store information outside Australia, including in the United States and other countries where their systems, related companies or service providers operate.
The countries involved may change according to the provider, service and account settings. Where required, KINETIX will take reasonable steps to ensure overseas information handling is consistent with applicable Australian privacy obligations.
You may contact KINETIX for current information about the platforms used and their available data-location arrangements.
Website, cookies and embedded content
The KINETIX website may use cookies or similar technologies for website functionality, security and basic analytics.
The website may also contain links to or embedded content from third-party services, such as booking forms, online forms, payment services or social media.
These third parties may collect information according to their own privacy policies. KINETIX does not control the privacy practices of an external website after you leave the KINETIX website.
You can adjust cookie settings through your browser. Disabling some cookies may affect website functionality.
Email, SMS, forms and telehealth
Email, SMS, online forms and telehealth platforms carry privacy and security risks.
KINETIX takes reasonable steps to use appropriate systems and limit sensitive information sent through ordinary communication methods.
Please tell KINETIX if:
Online forms, email and SMS are not continuously monitored and must not be used to request emergency assistance.
If you or another person is in immediate danger, call 000.
Information security
KINETIX takes reasonable steps to protect information from:
Security measures may include:
No electronic system can be guaranteed to be completely secure. KINETIX will respond promptly if a suspected privacy or data-security incident occurs.
Data breaches
If KINETIX becomes aware of a suspected data breach, reasonable steps will be taken to:
KINETIX will comply with applicable notification obligations, including the Notifiable Data Breaches Scheme where an eligible data breach is likely to cause serious harm.
Accessing your information
You may request access to personal or health information held about you.
Depending on the circumstances, access may be provided through:
KINETIX may need to verify your identity or legal authority before releasing information.
Access may be limited or refused where permitted or required by law, including where access may create a serious safety risk or unreasonably affect another person’s privacy.
If access is limited or refused, KINETIX will explain the reason where legally permitted and tell you about available complaint options.
No fee will be charged for making an access request. A reasonable fee may apply for providing access where legally permitted. Any proposed fee will be explained before the request is processed.
Correcting your information
You may ask KINETIX to correct information that you believe is inaccurate, incomplete, misleading or out of date.
If a correction cannot be made, you may ask for a statement noting the requested correction to be attached to the relevant record, where applicable.
Transferring health information
You may request that relevant health information be made available to another health service provider where applicable.
KINETIX may need your written authority and the receiving provider’s details before transferring information.
Record retention and disposal
Health records will generally be retained for at least:
Where both periods could apply, records will be kept until the later date.
Information may be retained longer where required for legal, insurance, safety or professional purposes.
Other personal and business information will be retained only for as long as reasonably necessary or legally required.
When information is no longer required and can lawfully be disposed of, it will be securely destroyed or permanently de-identified.
Photographs, recordings and testimonials
KINETIX will not record a counselling or mentoring session without prior agreement and appropriate consent.
A client’s photograph, recording, personal story, testimonial or identifying information will not be used for marketing without separate, express consent.
Refusing or withdrawing marketing consent will not affect your services.
Direct marketing
KINETIX will not use sensitive or health information for direct marketing without appropriate consent.
You may ask to stop receiving optional marketing communication at any time by contacting KINETIX or using an available unsubscribe option.
Essential service communication, such as appointment or safety information, is not considered marketing.
Automated decision-making
KINETIX does not currently use automated systems to make decisions that could significantly affect a client’s rights or interests.
Technology may assist with administration, forms, appointments or record organisation, but decisions about suitability and service delivery are made by a person.
This policy will be updated if KINETIX’s use of automated systems materially changes.
Privacy questions and complaints
If you have a privacy question or believe your information has not been handled appropriately, please contact:
KINETIX Capacity Building
Email: hello@kinetixsupport.com.au
Phone: 03 8714 3450
SMS: 0468 479 005
Postal address: Available upon request
Please include enough information for KINETIX to understand the concern and the outcome you are seeking.
KINETIX will:
Making a privacy complaint will not result in unfair treatment or a reduction in the quality of your services.
If you are not satisfied with the response, or you wish to seek external assistance, you may contact:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Website: www.oaic.gov.au
The OAIC will generally expect you to raise the complaint with KINETIX first and allow a reasonable opportunity to respond.
Victorian Health Complaints Commissioner
Phone: 1300 582 113
Website: www.hcc.vic.gov.au
The Health Complaints Commissioner handles complaints concerning health information and health services in Victoria.
NDIS Quality and Safeguards Commission
For concerns about the privacy, quality or safety of NDIS-funded supports:
Phone: 1800 035 544
TTY: 133 677
Interpreters: 131 450
Website: www.ndiscommission.gov.au/complaints
You do not need to complain to KINETIX before contacting the NDIS Commission.
Changes to this policy
This Privacy Policy will be reviewed regularly and may be updated when KINETIX’s services, systems, technology or legal obligations change.
The current version will be available on the KINETIX website.
Questions about this policy can be directed to hello@kinetixsupport.com.au.
KINETIX CAPACITY BUILDING | ABN: 54545314942
Specialising in Generalist Counselling & Capacity Building Mentoring.
Based in Melbourne, AVAILABLE AUSTRALIA-WIDE
Copyright © 2026 - All Rights Reserved
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