Feedback, compliments, and complaints

We welcome all forms of communication to ensure our service remains aligned with your needs.  

• General Feedback Share your ideas, suggestions, or thoughts on how we can enhance the KINETIX experience.
• Compliments Let us know what is working well. We love to celebrate these wins with our team to ensure we keep delivering high-quality support.
• Concerns & Complaints If you aren’t satisfied, we want to make it right. Raising a concern gives us the opportunity to find an immediate solution and ensures we are constantly evolving to better serve our community.

When you raise a concern or lodge a formal complaint, we guarantee -

• Inclusivity Anyone connected to our service -including participants, family members, or support networks - can submit feedback.
• Confidentiality Your privacy is paramount. All details are handled with the utmost discretion and kept secure.
• Transparency If you aren’t satisfied with how a concern was handled, you have the right to a secondary review.
• Anonymity You are welcome to provide feedback anonymously if you prefer.